Emily Bauer had been working at Red Hook Seafood and Bar in San Antonio for two weeks before she received the enormous gratuity from an unidentified male customer on Sunday.
The server, who is a mom-of-two, told
‘I just opened it and started crying. I was like, “Oh my God! My kids! I’m going to spend it all on my kids.”
‘I’ve never had a Christmas where I’ve been able to like splurge on them,’ she said of her two young sons.
However, Bauer’s joy was short-lived when she failed to head home with the cash bonus in her pocket.
Texas waitress Emily Bauer was left a $2000 tip at a San Antonio’s Red Hook Seafood and Bar on Sunday, but she has not yet received the money. Bauer claims management told her that they could not process tip amounts larger than $500. However, restaurant owners are now saying the customer’s credit card declined the tip amount
The server, who is a mom-of-two, told KVUE on Wednesday that she was left blown away when she picked up the check. In addition to the tip, the bill also featured a sweet message wishing Bauer a merry Christmas
The incident occurred at the at Red Hook Seafood and Bar in San Antonio (pictured)
Bauer told KVUE that restaurant management told her that they were unable to process tips of more than $500.
She alleged that other servers supported her and asked management to process the tip amount in four separate payments so she could receive the $2000. They allegedly declined.
‘Everybody I’ve talked to has been like, “I’ve never heard of that before.'” If it’s left to you and signed by that person, then you should be able to get it,’ Bauer told the news network.
However, management at the restaurant has offered a different version of events.
On their Facebook page Wednesday they claimed that the man’s credit card declined the $2000 tip, so they were unable to forward the cash on to Bauer.
The post from Red Hook Seafood and Bar’s owner stated: ‘Let me say the gentleman’s card would not let us post [process] the tip. We tried multiple times, Emily tried, managers tried… Visa could not force a $2000 tip on his card, it was invalid then later declined. We can not charge a card $500 four times it’s impossible and it’s fraud.’
On their Facebook page Wednesday management claimed that the man’s credit card declined the $2000 tip, so they were unable to forward the cash on to Bauer
The post continued: ‘The Gentleman called after he left that evening asking if Emily would be able to receive her tip he was told by management that the tip would NOT process and if he could come by & pay her in cash or a check written out to her he said ‘ok’ then hung up quickly.’
The owner went on to state that the restaurant has been inundated by abuse, and that the incorrect story has been harmful for business.
He then posted a photograph showing that the only payment processed was the $69.01 amount, which was the cost of the patron’s meal.
Speaking with DailyMail.com on Wednesday evening, an employee said that they have had ‘zero customers’ all day because of the bad publicity.
Management at the restaurant has offered a different version of events